1. The service
24staged provides virtual staging: you supply photos of a vacant or empty room and we return digitally staged versions, together with related features such as a dashboard, social-ready formats and an embeddable before/after reveal widget. Staging is available as a one-off per listing or on a monthly subscription.
2. Your account
You're responsible for the accuracy of your account details and for keeping your login secure. You must be at least 18 and using the service for business purposes.
3. Your content and rights
You keep ownership of the photos you upload. You grant us the licence needed to process and stage them and to deliver the results to you. By uploading photos you confirm that you own them or have permission to use them and to have them staged, including any necessary consent from the photographer, vendor or property owner.
4. Honest use of staged images
Virtual staging must never mislead. You agree to present staged images honestly and in line with our Staging Disclosure — keeping the “virtually staged” labelling intact, disclosing the use of virtual staging to vendors and buyers, and following the rules of any portal you publish to and the law that applies to you. You're responsible for how you use the images once delivered.
5. Pricing, billing and cancellation
- One-off orders are charged per listing at the price shown when you order.
- Subscriptions are billed monthly in advance and renew automatically until cancelled. Plans include a set number of staged listings per month; unused allowance does not roll over unless stated.
- Cancellation — monthly plans are rolling. You can cancel anytime and will retain access until the end of the current billing period. There's no notice period or exit fee.
- Prices may change; we'll give notice of changes to subscriptions.
6. Turnaround and our guarantee
We aim to deliver staged photos the same working day when you send a listing during business hours. If we miss same-day delivery, or you're not happy with the staging, we'll redo it or refund that order — see our guarantee on the homepage. Turnaround can be affected by the quality and resolution of the photos you provide.
7. Acceptable use
You agree not to misuse the service, including by uploading content you have no right to use, content that is unlawful, or using staged images to deceive. We may suspend or close accounts that breach these terms.
8. Intellectual property
The 24staged platform, brand and software are ours. The staged images we deliver are licensed to you for marketing the relevant property. The reveal widget may carry a discreet 24staged credit.
9. Disclaimers and liability
The service is provided “as is”. To the extent permitted by law, we exclude implied warranties and our total liability arising from the service is limited to the amount you paid us in the previous twelve months. Nothing in these terms limits liability that cannot be limited by law. We are not responsible for how staged images are used after delivery.
10. Termination
You can stop using the service and close your account at any time. We may suspend or end access if these terms are breached or to comply with the law.
11. Governing law
These terms are governed by the laws of England and Wales, unless local mandatory consumer law in your country says otherwise. Confirm the right governing law and venue for your business before relying on this.
12. Changes
We may update these terms; we'll update the date above and, for material changes, notify you. Continued use means you accept the updated terms.
13. Contact
Questions about these terms? Email hello@24staged.com.